Protecting the places that matter
This is what we thrive for
Your home matters to us, which is why our Liberty Customer Care team is available 24 hours a day to help. We handle over 550,000 interactions a year from customers across England and Wales.
This section explains how to report an issue and get support as quickly and smoothly as possible. If your heating, hot water, or something else in your home needs fixing, our team can talk you through simple, safe checks you can do at home. If the issue isn’t resolved, we’ll arrange for the right engineer – with the right tools and skills – to fix it.
What to do if something in your home needs fixing
If something in your home isn’t working as it should, we’re here to help.
Some common issues can be resolved quickly and safely without an appointment. Take a look at our quick fixes and guidance section below to see if there’s an easy fix you can try.
If you need to report a repair or speak to us about an issue in your home, the easiest way is to contact our Liberty Customer Service Centre. Our team can help you report a repair, book or manage an appointment, and answer any questions you have.
We operate 24 hours per day, every day of the year, with an omni-channel approach which allows customers to contact us via telephone, email, post and live chat in 10 languages, allowing full flexibility and accessibility.
Contact us
Telephone – telephone contact details vary depending on your landlord. Please use the contact details provided in your appointment letters, texts or by your landlord.
Email – [email protected]
Post – Liberty, Garden Works, Charley Wood Road, Knowsley Industrial Estate, Liverpool L33 7SG
Live chat – access the live chat function at the bottom right of the screen.
