My radiators are hot upstairs but cold downstairs
This can sometimes mean there’s a problem with your central heating pump, especially if your heating hasn’t been used for a while (for example, over summer).
Signs to look out for:
- Your pump is noisy and making a grating sound
- The water flow pipe isn’t hot when heating is on
- Plastic casing is hot
- There is a leak coming from the pump
- Loss of power
- Speed settings are incorrect
Sometimes this is caused by trapped air or a blockage, which can be fixed. In other cases, the pump may need replacing. Please contact us using the phone number or contact details provided by your landlord or use the chat option. Our team can help arrange for someone to check the system and advise on repairs.
My radiators are cold upstairs but hot downstairs
This is often caused by either low water pressure in your system or a blockage affecting how water flows upstairs.
This isn’t something you should try to fix yourself. Please contact us using the phone number or contact details provided by your landlord or use the chat option. Our team can help arrange the next steps and answer any questions you have.
Regular checks by a Gas Safe registered engineer help keep your heating system working properly.
My radiator is cold at the top or in patches
This is usually caused by trapped air in the radiator or debris or rust inside the system. Try bleeding your radiator as this can offer a fix by releasing trapped air. If it’s still not working, please contact us using the phone number or contact details provided by your landlord or use the chat option. Our team can help arrange the next steps and answer any questions you have.
The bottom of my radiator is cold
If the middle or bottom of your radiator feels cold, it may be caused by a build‑up of sludge or debris inside. Fixing this may need the radiator to be removed or the use of chemical additives.
We advise seeking professional help from a qualified engineer in this situation to carry out the repair safely. Please contact us using the phone number or contact details provided by your landlord or use the chat option. Our team can help arrange the next steps and answer any questions you have. It’s important to remember all heating systems should be regularly checked by a Gas Safe registered engineer.
