Heating and hot water quick fixes
If you’re having problems with your heating or hot water, we know how disruptive this can be – especially during colder weather.
Before arranging an engineer visit, there are a few simple, safe checks you can try at home. In many cases, these steps can get things working again quickly.
If at any point you feel unsure, stop and contact us using the details provided by your landlord.
Let’s identify your boiler type
Answer the questions below to find the right quick‑fix videos for your boiler.
You are likely to have a combi boiler if:
- The word combi appears on the front of the boiler or in the model name, or
- Your hot water starts instantly when you turn on the tap.
You are likely to have a system boiler if:
- You have a hot water tank or cylinder, and
- Your heating and hot water are stored separately.
Choose what’s not working
Once you know your boiler type, select the issue you’re having to watch step‑by‑step guidance videos. Each option includes short videos showing the most common checks, explained clearly and safely.
Combi boiler
No hot water
Combi boiler
No heating
System boiler
No hot water
System boiler
No heating
Still without heating or hot water?
If your heating or hot water still isn’t working after trying these checks, don’t worry – this isn’t something you’ve done wrong. Some problems need an engineer visit.
Please contact us using the phone number or contact details provided by your landlord or use the chat option. Our team can help arrange the next steps and answer any questions you have.
