Lloyd House is a landmark 1970s building in the centre of Birmingham. After a major refurbishment in 2018, it became the main operational headquarters for West Midlands Police, supporting around 1,500 officers and staff.
As a critical blue-light facility, the building needs to run 24/7 without interruption.
Supporting a critical public service
We were appointed to deliver a comprehensive Hard FM contract at Lloyd House. Originally awarded for two years, the contract was extended for a further two years in 2022 – a reflection of the strong partnership and consistent service delivery.
Our scope includes:
This integrated approach keeps the building running smoothly, allowing police teams to focus on protecting local communities.
24/7 reliability
A dedicated on-site engineering team is backed by a wider mobile workforce, providing round-the-clock support.
Real-time tracking and reporting tools give full visibility of work in progress, helping resolve issues quickly and minimise disruption for officers and staff working in a fast-paced operational environment.
Proactive improvements
Our role goes beyond day-to-day maintenance. We continually look for ways to improve building performance, resilience, and sustainability.
Recent initiatives include:
These upgrades help create a safer, more efficient workplace while supporting long-term sustainability goals.
Supporting frontline policing
By keeping Lloyd House running reliably, we help enable frontline policing. A well-maintained headquarters supports faster decision-making, better staff wellbeing, and uninterrupted emergency response.
A future-ready facility
Through close collaboration, technical expertise, and continuous improvement, we help ensure Lloyd House remains a resilient, high-performing headquarter, supporting both the people inside the building and the communities who rely on the services they provide.
