Contract Manager

The Vacancy

Contract Manager – Heating & Compliance (H&C)

Liberty ¦ West Midlands ¦ Permanent ¦ Competitive Salary

Liberty is looking for an experienced Contract Manager to lead the day‑to‑day delivery of our Heating & Compliance services across the West Midlands. You’ll manage multidisciplinary field and office teams, ensure full compliance across gas service, repair and installation workstreams, and act as a senior operational contact for our clients.

The Role

• Lead and mentor engineers, supervisors and admin teams
• Oversee daily operational delivery and ensure all compliance standards are met
• Manage KPIs, budgets, materials and performance reporting
• Build strong client relationships and resolve escalated queries
• Drive safety, quality and continuous service improvements
• Support onboarding, procurement and regional growth
• Deputise for senior leaders when required

What You’ll Bring

• 3+ years’ experience in a similar operational/contract management role
• Background in social housing, gas service/repair/installation or compliance
• Strong technical knowledge and problem-solving ability
• Experience managing both technical and office-based staff
• Excellent communication, coaching and customer service skills
• Full UK driving licence (essential)
• Gas or Electrical qualification (desirable)
• IOSH (desirable)

Why Liberty?

• Clear progression opportunities
• Supportive leadership and collaborative culture
• Influence meaningful service improvements across thousands of homes

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for WPS

WPS combines deep sector expertise, local knowledge and a purpose-driven approach to act as a strategic partner for maintenance, compliance and energy transition solutions helping people thrive in properties.

As part of the Wates Group, we benefit from a heritage built on more than 129 years of expertise in the built environment. We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.