Karen Sloan is a highly respected leader in the social housing sector, bringing more than 30 years’ experience across compliance, operations, service delivery and organisational leadership.
Throughout her career, she has held a number of senior leadership positions, building high-performing teams and embedding customer-centric cultures that deliver measurable outcomes for residents, communities and stakeholders.
A passionate advocate for customers, Karen is committed to ensuring resident voice and experience remain at the heart of decision-making. She combines a strong focus on service excellence with a clear commitment to performance, accountability and continuous improvement.
Recognised as IGEM Leader of the Year, Karen has a proven track record of driving sustainable growth, leading complex transformation programmes and developing strategic partnerships that create long-term value. Her leadership approach blends commercial acumen with operational expertise, enabling organisations to enhance performance, improve services and deliver lasting positive impact for the customers and communities they serve.
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